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Your Customer Care Team
" Great "
" great "
" Zero respect for property and staff. Never shows up on time. No call no show to clean flooring. Property staff had to reinstall all baseboards, repaint all walls and stair case, entire unit covered in saw dust, stained every new hardwood plank. Stained the carpet of a room they were not working in with brown caulking/glue. Yusseff says the satins are from the rubber mallet hitting the planks in and their is no way to remove the stains. Pen lines still on planks from wear they messed up the saw cuts. Removed the door sweep from the front door and took it with him. No transition installed from hardwood to tile in bathroom, I had to point out there was no transition and show them what type to use. This project was started on 10/17 with a 4 day max install time. We are now on day 12 and work is still not complete. "What went wrong? Appearance, Attitude, Cleanliness, Clean-up, Timing, Vacuuming, Wall Damage, Workmanship
Thank you very much for letting us know about these issues with Yusseff and his work. Our installation team is addressing these issues with Yusseff and making sure to correct the shortcomings you referenced in your review with a different crew as he will not be returning to your property. Please accept our sincere apology for letting you down on this installation.
" Yusseff great job. "
" Yusseff has been great to deal with, great job. "
" Thank you for resealing baseboard. "
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