Gerber Rodriguez
1 time Installer of the Month
Gerber specializes in:
Vinyl
10
Excellent
Service
6
Problem
Solver
8
On Time
Arrival
9
Fast
Completion
12
Neat and
Tidy
7
Great
Vacuumer
7
True
Professional
7
Above and
Beyond
Originally from Chimaltenango, Guatemala

Rate Me!
Installer of the Month
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Ascent at Papago Park

2021-07-05
Carlos Luna Maintenance Supervisor
Excellent
Service
Fast
Completion
Neat and
Tidy

Colonial Grand at Inverness Commons

2021-06-25
Junior Jasmins Maintenance Supervisor
Neat and
Tidy
Great
Vacuumer

Colonial Grand at Inverness Commons

2021-06-25
Junior Jasmins Maintenance Supervisor

Colonial Grand at Inverness Commons

2021-06-25
Junior Jasmins Maintenance Supervisor

" The work Gerber performed was good but even more importantly or at least equally important I scheduled this unit 1045 for the specific time window offered of arrival between 8am and 10am and scheduled unit 3021 for anytime in the morning. But when he arrived he failed to start unit 1045 that was scheduled for 8am and 10am which to my understanding is not the same as just the morning option. I scheduled this unit for 8am and 10am do to time constraints. I would believe that is the reason for even offering that time slot as and option. He did not get started on this unit until almost 1pm and I had to call Brooke to find out why he has not arrived or started this unit being that it was scheduled for that time slot. I had to make my cleaner leave do to her not being able to start work at her scheduled time of 3pm which should of been plenty of time for Gerber to complete the vinyl install even if he started at 10am. Therefore, I had to pay an extra trip fee to my cleaners and the unit was not able to be completed on time for move in. I would just like to suggest that the installers and who ever sends them out to please pay more attention to the time slots chosen by the customer. I chose that time slot aside from just the morning time slot for the reason I presume it is offered as an option. His workmanship was good and everything else that comes with that. Just the way he managed his schedule really set us back on all of our schedules including other vendors. Also, I do understand his reasoning and that he didn't want to disturb other residents below unit 3021 if he worked late. But, he should have confirmed with me on that decision before proceeding. "

What went wrong? Timing

Thank you very much for detailed review of this job and situation Junior, it is greatly appreciated! We spoke with Gerber about your feedback. Please be assured that he understands the importance of the timeframes you select in the order process, and that he will follow the selected timeslots on his work orders. Also, should anything arise during his jobs that will impact the timing of his work, he will communicate with our Customer Care Team so that you can be made aware of the situation. Thank you again for sharing your comments as they give us an opportunity to reinforce the correct procedures with our installation team. We sincerely apologize for negatively impacting your turn.

Emparrado

2021-04-12
Laura Habletler Property Manager
Excellent
Service
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond

Emparrado

2021-04-12
Laura Habletler Property Manager
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond

Ascent at Papago Park

2021-03-02
Carlos Luna Maintenance Supervisor
Excellent
Service

Ascent at Papago Park

2021-02-19
Carlos Luna Maintenance Supervisor
Excellent
Service
Fast
Completion

District Lofts

2021-02-11
Mike Kamrad Maintenance Supervisor

Emparrado

2021-02-10
Laura Habletler Property Manager
Excellent
Service
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond

Emparrado

2021-02-10
Laura Habletler Property Manager
Excellent
Service
Problem
Solver
On Time
Arrival
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond

The Fairways at San Marcos

2021-02-09
Kirt Garetino Maintenance Supervisor

The Fairways at San Marcos

2021-02-09
Kirt Garetino Maintenance Supervisor

The Fairways at San Marcos

2021-02-09
Kirt Garetino Maintenance Supervisor

The Palms on Scottsdale

2020-12-17
The Palms on Scottsdale Maintenance Supervisor

Madera Point

2020-09-11
Kirt Garetino Maintenance Supervisor

Madera Point

2020-09-11
Kirt Garetino Maintenance Supervisor

Madera Point

2020-09-11
Kirt Garetino Maintenance Supervisor

Tides on Country Club

2020-08-20
Crystal Duran Property Manager
Excellent
Service
Neat and
Tidy

Natura Villas

2020-08-12
Gary Yowell Maintenance Supervisor
Excellent
Service
Problem
Solver
On Time
Arrival
Fast
Completion
Neat and
Tidy
Great
Vacuumer
True
Professional
Above and
Beyond
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