Arbor is here for you and is closely monitoring developments related to the Coronavirus (COVID-19). We are taking measures to ensure operations and services continue with the safety of all parties in mind. Actions to minimize risk to our customers, vendors and staff have been implemented and include the addition of readily available disinfectant sanitizers in each office, education of our employees about prevention steps, as well as encouraging staff who may not feel well to stay home and work remotely.
For the safety of you, your staff, residents and our flooring installers on your property, we have added the following temporary policies:
Limited site visits. Arbor sales representatives and quality control staff visit apartment communities on a limited basis and by appointment in an effort to minimize contact. Our employees continue to utilize phone, email and text messaging to ensure communications remain consistent with our customers.
Unlock units prior to installer arrival. Please coordinate with your Arbor sales representative to have units unlocked and open for installers ahead of time. Installers go directly to the unlocked unit to avoid entering property offices.
SterilMax Disinfection Services. Arbor introduces SterilMax and SterilMax Select disinfection services for apartments, common areas and single-family homes. Learn more here.
We encourage everyone to follow the protocols and guidelines put forth by public officials, World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC). Arbor takes the health of our staff and customers very seriously and will continue to monitor this situation closely. Should circumstances change or worsen, please rest assured we will keep you updated. It is our belief that proactive actions like those we have implemented will help to minimize the time to return business as usual, while keeping our communities safe in the interim. If there is anything that we can do to help or support you, please let us know.
Thank you for your continued support and partnership!